Shipping and Returns
Bio-K+ orders are typically processed within 2 business days and shipped using the best shipping method and carrier available. Approximate transit time is 1-3 business days.
When your order is shipped you will receive a shipping confirmation email with carrier tracking information. Please track your shipment directly on the carrier website using the tracking number and / or tracking link provided.
At this time we only ship to select areas in Quebec and Ontario. Express shipping is not available.
In the spirit of reducing waste and plastic usage, all of Bio-K+’s packaging, bottles and shipping containers are 100% recyclable. Ice packs are not recyclable, but are reusable!
For any other questions or concerns regarding your shipment, please contact us.
Perishable products including drinkables and select capsules are shipped using cold packs and insulated boxes. These products should be refrigerated upon reception.
Exchanges & Returns
To request an exchange or return please login to your account, select the order # that contains the item you wish to return, and follow the steps to submit your exchange or return request.
A member of our Customer Support Team will review your request and get back to you within 1 business day.
Items sent back to us without first requesting an exchange or return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is damaged, expired or if you receive the wrong item.
If your item is expired or damaged please do not consume the product.
Customer Care will promptly evaluate your issue and get in touch so we can make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on gift cards, promotional items, or merchandise that is final sale.
Please get in touch if you have questions or concerns about your specific item.
If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
We work to make sure our products deliver our promises and we are always here to help. For any issues, concerning your order, feel free to contact us.